Open Innovation Website Privacy Notice
Open Innovation Artificial Intelligence (“We”, ” Us”, “Our”, “OI”, “Open Innovation”) takes your (“You,” “User,” “Customer”) privacy very seriously and is committed to protecting and respecting your privacy.
This privacy notice provides details on the following sections:
Applicability of this Privacy Notice
What Personal Data do we collect about You
What Personal data is indirectly collected from other legitimate sources
How is Personal Data collected by Open Innovation
How we use your Personal Data and on which Lawful Basis
Automated Decision Making & Profiling
Cookies (covered in detail in the Cookie Policy)
Your Personal Data and your Legal Rights
Sharing and Disclosing your Personal Data
Cross Border Transfers
Direct marketing
How long We retain your Personal Data
Accuracy of your Personal Data
Security and protection of your Personal Data
Privacy Notice updates
1. Applicability of this Privacy Notice
This Privacy Notice applies to all Customers whose personal data is collected, processed or stored for Services offered by us through this website. If You provide Us with Personal Data including your contact details and any other information that will allow Us to identify You and provide You with Our Services, We will process it according to this Privacy Notice.
Open Innovation collects data from our networks and our customer base to produce anonymized data and aggregated anonymized data. We use that data for our purposes and also share both forms of anonymized data with our trusted third parties. It is used for business marketing reports and for analytic insights. Some of our trusted partners might use this data to direct marketing campaigns in an anonymized way. Anonymized data means that all personal identifiable information is removed from the data so that an individual cannot be directly or indirectly identified and therefore our trusted third parties do not process your personal data.
2. What Personal Data do we collect about You
Your “Personal Data” means any information, which allows Us to identify You directly or indirectly (together with information from other sources), that You have provided to Us or Our Third parties, in connection with a Service or product offered, whether through the use of this website, in person or any other mode of communication.
We may collect your Personal Data such as:
Your name, gender, date of birth, identity document number, Nationality
Your delivery and/or your billing addresses, telephone number, fax number, email address, device ID, Emirates ID, passport number, visa number.
Information on products and Services purchased by you from us
Your preferences for products and Services that we offer
The channel You chose to purchase Our products or Services
How You use Our products and Services, which may include the types of websites that You visit, your device details, your purchasing habits, your location, your searching and browsing history on Our website.
Your internet protocol (IP) address which we collect when You visit Our websites and your device details, the date and time of your visit of Our websites, the type and version of browser used, the operating system and platform and the URL of any websites which You used to access Our websites
Your communications with us
Any other information We need to provide Services via the website.
3. What Personal data is indirectly collected from other legitimate sources:
We may also collect your Personal Data that has been made available publicly or received from certain organizations where appropriate and to the extent that We have legal grounds or regulatory obligations to do so.
4. How is Personal Data collected by Open Innovation
We may collect your Personal Data through the following means:
At the time of submitting us any request through forms on our website
Through calls or email communications from You in case of inquiries, complaints, or feedback
Through cookies put on your device while using this Website (openinnovation.ai)
5. How we use your Personal Data and on which Lawful Basis
Your privacy is extremely important to us. Our Privacy Notice is designed to uphold your trust and confidence while respecting your right to protect your personal data. We will use your personal data only for the purposes for which it was originally collected.
We may process your personal data based on the necessity to enter into or fulfill a contract with you, for the following purposes:
To confirm and manage the processing of your orders and requests
To deliver products and services to you
To address any questions or concerns you may have regarding our products or services
Additionally, when required to comply with legal obligations to which we are subject, we process your personal data for the following purposes:
To respond to inquiries from the telecommunications regulator
Based on your consent, we process your Personal Data for the following purposes:
to provide information about Our products and Services
to permit trusted partners to tell You directly about their products
to serve relevant promotions and advertisements to you based on your usage and interests
to contact You for marketing and research purposes;
to serve personalised and targeted advertisements to You through our various platforms;
to identify registered and non-registered customers for internal use;
to identify and prioritize Our VIP customers and fast-track their process;
to enhance and optimize our services, improve user experience, and support the development of new features. This may involve the use of aggregated, anonymized data for business insights and decision-making purposes.
for lead generation purpose;
Based on data subject’s interest (under UAE Data Protection Law), we process your Personal Data for the following purposes:
to prevent and detect criminal activity, fraud, and misuse of or damage to Our Services.
6. Automated Decision Making & Profiling
We may process your Personal Data using automated decision-making including profiling using various automation techniques such as machine learning algorithms, artificial intelligence, system logic, etc. for purposes such as:
Serving targeted promotions/offers/advertisements of Our Services and of Our trusted third parties to the Open Innovation Customers to provide personalized experience and promotions/offers/advertisements that are relevant to You, through Our various channels such as:
Emails;
SMS;
Calls;
Outbound IVR;
Online advertising;
The absence of such automated decision-making data processing might impair your customer navigation experience on our website.
to prevent and detect criminal activity, fraud, and misuse of or damage to Our Services which may lead to blocking of unauthorized/illegitimate access to Our systems and Services
For any further information with respect to the logic involved for the automated decision making or the envisaged consequences, and in case you request any declined decision to be reconsidered, please contact us through the website form or email our Data Protection Office (see contact details below).
7. How we use Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the said site. It enables the website to remember your actions and preferences (such as login, location etc.) over a period, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another, thereby making your next visit easier.
We use cookies across openinnovation.ai (collectively, “the sites,” “Platform,” “Website”) to save your session as You browse this Website, store your preferences, perform statistical analytics, deliver personalized advertisement to you, etc.
8. Your Personal Data and your Legal Rights
Right to be informed
You have the right to be informed of any processing of your data in clear, transparent, and easily understandable means.
Right to access Personal Data
You have the right to request information and obtain a copy of the personal data we hold about you. To do so, please reach out to us via the website form or contact our Data Protection Office by email (contact details provided below).
Right to Personal Data rectification
You have the right to have any inaccurate personal data we hold about you corrected. If your information needs to be updated or you believe it may be incorrect, please contact our Contact Centre or reach out to our Data Protection Office (see contact details below).
Right to processing suspension/restriction
You have the right to request that we temporarily suspend the processing of your personal data in the following situations:
(i) when you dispute the accuracy of the data, allowing us time to verify its correctness;
(ii) when the processing is unlawful, but you prefer to restrict its use rather than have it erased; or
(iii) when the data is no longer needed for its original purpose, but you require it to establish, exercise, or defend legal claims.
Notwithstanding the above, under UAE Data Protection Law, we may process your Personal Data in the following cases:
If the processing is limited to storing Personal Data
If the processing is necessary to establish any legal claims or defence of rights or is in connection with any judicial proceedings
If the processing is necessary to protect the rights of third parties in accordance with applicable legislation
If the processing is necessary to protect the public interest.
Right to Personal Data transfer/portability
You have the right to ask Us to provide You with your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another data controller, providing the following cumulative criteria: (i) the Processing is based on your Consent or the performance of a contract with you; (ii) the processing is carried out by automated means. Where the transfer is technically doable, You have the right to have your Personal Data transmitted directly from Us to another controller. Open Innovation shall endeavour to provide this information by allowing You to raise a request for the same to the Open Innovation via the website form or contact our Data Protection Office by email (contact details provided below)
Right to stop/object to processing
You have the right to object at any time, without the need to provide a justification, in the following situations:
When your personal data is being processed for direct marketing purposes, including any related profiling
When the processing is carried out for statistical surveys, unless it is required to serve the public interest (as defined by the UAE Data Protection Law)
When the processing violates the data protection principles outlined in Article 5 of the UAE Data Protection Law
Right not to be subject to an automated processing/automated individual decision-making
You have the right of your Personal Data not being subject to a decision based on automated processing, including profiling resulting in legal effects or seriously affecting you, however, exercising this right may not enable Us to design and promote products and Services tailored to your needs.
Right to erasure
We shall strive to only process and retain your Personal Data for as long as We need to. Where there is no good reason for Us continuing to process your Personal Data, You have the right to request that We erase Personal Data of yours that We hold, in particular where (i) it is no longer necessary for the purposes for which it was collected or processed, (ii) You have withdrawn your consent (where the data processing was based on consent) and/or there is no other ground for the processing, (iii) following a successful request on the ground of your right to object to processing, or (iv) it has been processed unlawfully.
However, in compliance with potential legal or regulatory requirements, your Personal Data might be retained for a certain period even after your request for erasure. You will be notified, along with a valid justification, if this occurs against your request. For more information on retention periods, refer to section in this Privacy Notice called ‘Information Retention.’
Right to withdraw your consent
You have the right to withdraw your prior consent to processing based on it, at any time. Once We have received notification that You have withdrawn your consent, We will no longer process your Personal Data for the purpose(s) You originally agreed to.
How to exercise your rights?
To invoke your data subject rights, please send an email or letter to Open Innovation ata protection office (see contact details below).
Please note that You are entitled to lodge a complaint with a competent Data Protection Authority, concerning Open Innovation compliance with the applicable data protection laws and regulations.
9. Sharing and Disclosing your Personal Data
Your Personal Data will be accessed internally by Open Innovation employees in accordance with their scope of work and competence, only on a need-to-know basis.
Your Personal Data may be shared with, or transferred to:
Our subsidiaries and affiliated companies.
Trusted third parties such as:
Agents and resellers,
Subcontractors
Suppliers who are directly involved in the supply of the Services ordered by you.
Public authorities
We shall not share or use your Personal Data with our affiliates or any third party without putting in place the adequate safeguards.
We may disclose your Personal Data, with predefined processes, if such disclosure is:
permitted by UAE applicable laws;
expressly permitted by the UAE telecommunications regulations or any other aspect of the UAE regulatory framework;
in response to legal process (e.g., police, emergency services, etc.) to comply with a court order or applicable law or in connection with judicial proceedings or other legal process.
necessary for the execution of the agreement between Us and the provision of Our Services to you;
made to protect Us or Our Customers’ legitimate interests (e.g., with credit reporting agencies for purposes of fraud protection and credit risk reduction);
expressly permitted by You (express opt-in consent).
10. Data Transfers
We may share your Personal Data with third parties outside the countries of Our jurisdiction in the following cases:
To Open Innovation subcontractors: Your Personal Data may be transferred to Open Innovation subcontractors outside UAE under Standard Contractual Clauses
To Third parties: Your Personal Data may be transferred to Our Contact Centre vendors based on Data transfer agreements between Open Innovation and the vendors.
11. Direct marketing
Direct Marketing is conducted to contact You to offer promotions and carry marketing of Open Innovation Services and products. Below channels are used for this purpose:
Calls;
SMS;
Emails.
At any time if You would prefer to stop receiving marketing information from Open Innovation, You may use the “unsubscribe” option included in the message or contact the Opne Innovation Contact Centre or Data Protection Office (see contact details below).
If at a later date, you do not wish to receive promotional SMSs or calls anymore, you can opt-out from these communications at any time. In which case, please consider the below options:
If You do not wish to receive promotions from Opne Innovationabout offers and promotions, please email our Data Protection Office and We will immediately make sure that You will not receive any promotions.
12. How long We retain your Personal Data for
The periods for which We keep your Personal Data depends on the purpose for which your Personal Data was collected. We will only keep your Personal Data for as long as it is necessary or needed for Our business purposes, post which We would delete it from Our systems.
Some of the Personal Data, which You give to Open Innovation for a Service or product, would be retained even after fulfilment of the purpose of processing, as per the applicable regulatory requirements.
13. Accuracy of your Personal Data
Notwithstanding the obligation for Open Innovation to put in place all necessary means to comply with the accuracy principle under applicable data protection laws, You agree to provide Us with accurate Personal Data at all times and You will notify Us promptly upon any changes to your Personal Data.
14. Security and protection of your Personal Data
We respect your privacy and are committed to protecting the personally identifiable information that You provide, in connection with your use of Our site. We take enough technical and organizational measures capable of protecting the Personal Data and information against loss, damage, disclosure, replacement with incorrect data or information, or addition of untrue information. Such technical measures include but not limited to:
Anonymization
Encryption
Pseudonymization
Logical Access Control
Physical Access Control
Log Management
Backup
Security Monitoring
15. Privacy Notice updates
Open Innovation reserves the right to change this Privacy Notice when necessary. We keep this Privacy Notice under regular review to reflect any changes and in accordance with applicable laws and regulations. Contact Us For queries regarding this Privacy Notice or Open Innovation Products Services, please contact Open Innovstion through the form on our website. If You have any questions or concerns about Our use of your Personal Data You should write to the address below:
Open Innovation
Data Protection & Privacy
Al Bustan Office Tower, Office 301
Abu Dhabi United Arab Emirates
Last updated on 24 April 2025
