Privacy Policy

Open Innovation AI Website Privacy Notice

Open Innovation Artificial Intelligence (“We”, “Us”, “Our”, “OI”, “Open Innovation”) takes your (“You”, “User”, “Customer”) privacy very seriously and is committed to protecting and respecting your privacy.

This notice covers the following:

• Applicability of this Privacy Notice
• What Personal Data we collect about You
• What Personal Data is indirectly collected from other legitimate sources
• How Personal Data is collected
• How we use your Personal Data & its lawful basis
• Automated decision-making & profiling
• Cookies
• Your legal rights
• Sharing & disclosure of your Personal Data
• Cross-border transfers
• Direct marketing
• Data retention
• Data accuracy
• Security measures
• Privacy Notice updates

1. Applicability of this Privacy Notice

This Notice applies to all personal data we collect, process, or store in connection with services offered via this website. If you provide us with personal data (contact details or anything that identifies you), we will process it according to this Notice.

We also aggregate and anonymize customer data for marketing reports and analytics, and share only anonymized data with trusted third parties (no individuals can be identified).

2. What Personal Data we collect about You

“Personal Data” is any information that identifies you directly or indirectly. We may collect:

• Name, gender, date of birth, nationality, identity or passport number
• Delivery and billing addresses, telephone, fax, email, device ID, Emirates ID, visa number
• Purchase history and preferences
• Chosen sales channel
• Usage details (websites visited, device details, location, IP address, browser, OS, timestamps, referrer URLs)
• Communications with us (forms, calls, emails)
• Any other information needed to deliver our services

3. What Personal Data is indirectly collected

We may also obtain data made publicly available or provided by other organizations where we have a legal or regulatory basis to do so.

4. How we collect Personal Data

• Via website forms
• Through calls or email inquiries, complaints, feedback
• By cookies placed on your device when you visit openinnovation.ai

5. How we use your Personal Data & lawful basis

We process your data only for the purpose it was collected, under one of these bases:

a) Contractual necessity

• Confirming and managing your orders and requests
• Delivering products and services
• Answering your questions or concerns

b) Legal obligation

• Responding to telecommunications regulator inquiries

c) Consent

• Sending you information about our products/services
• Allowing trusted partners to contact you directly
• Targeted promotions & advertisements based on your interests
• Marketing research (calls, emails, SMS)
• Identifying VIP customers to fast-track service
• Lead generation

d) Legitimate interest (UAE Data Protection Law)

• Preventing and detecting fraud, misuse, or damage to our services

6. Automated Decision-Making & Profiling

We may use machine learning, AI, or system logic to:

• Serve you targeted offers, promotions, or ads via email, SMS, calls, IVR, online ads
• Prevent or detect fraud and unauthorized access

To request details of the logic used or to ask for a decision to be reconsidered, contact our Data Protection Office.

7. Cookies

Cookies are small text files saved on your device that remember your actions and preferences. We use cookies to maintain your session, store preferences, perform analytics, and deliver personalized ads.

8. Your legal rights

Right to be informed

You have the right to clear and transparent information about how we process your data.

Right of access

You can request a copy of the personal data we hold about you.

Right to rectification

You can ask us to correct any inaccurate data.

Right to restrict processing

You can ask us to suspend processing where:

• You dispute accuracy
• Processing is unlawful but you prefer restriction over erasure
• Data is no longer needed but required for legal claims

Right to portability

You can request your data in a machine-readable format and have it sent directly to another controller, where technically feasible.

Right to object

You may object at any time (no justification needed) to:

• Direct marketing (including profiling)
• Statistical surveys (unless required by law)
• Any processing that violates Article 5 principles of UAE Data Protection Law

Right to erasure (“right to be forgotten”)

You can request deletion of your data when there is no lawful basis to continue processing, except where we’re required to retain it for legal or regulatory purposes.

Right to withdraw consent

You can withdraw consent at any time for processing based on consent.

To exercise any of these rights, contact our Data Protection Office (details below). You may also lodge a complaint with the competent Data Protection Authority.

9. Sharing & disclosure

We share your data only on a need-to-know basis with:

• Internal employees
• Subsidiaries & affiliates
• Trusted third parties: agents, resellers, subcontractors, suppliers
• Public authorities (court orders, legal process)

All transfers to affiliates or third parties are governed by adequate safeguards.

10. Cross-border transfers

• To subcontractors outside the UAE under Standard Contractual Clauses
• To contact-centre vendors under data-transfer agreements

11. Direct marketing

We may contact you via calls, SMS, or email with promotions. You can unsubscribe at any time via the “unsubscribe” link or by contacting our Data Protection Office.

12. Data retention

We retain your data only as long as necessary for the purposes collected, or as required by law.

13. Data accuracy

Please keep us informed of any changes so we can maintain accurate records.

14. Security measures

We implement technical and organizational safeguards, including:

• Anonymization
• Encryption
• Pseudonymization
• Logical & physical access controls
• Log management
• Regular backups
• Security monitoring

15. Privacy Notice updates

We may update this Notice periodically. Changes will be posted here. For questions, contact us via the website form or:

Open Innovation AI
Data Protection & Privacy
Al Bustan Office Tower, Office 301
Abu Dhabi, United Arab Emirates
Privacy@openinnovation.ai

Last updated on 24 April 2025