1. Introduction

The OI RAG Evaluator is a framework designed to assess the performance and quality of Retrieval-Augmented Generation (RAG) systems. Our evaluator aims to provide a holistic assessment of RAG systems, covering various aspects of their performance.

2. RAG System Overview

Before diving into the evaluator, let’s briefly review the components of a RAG system:

1. Retriever: Finds relevant documents from a knowledge base based on the user’s query.
2. Generator: Uses the retrieved documents and the query to generate a response.

3. OI RAG Evaluator Components

Our evaluator consists of several key components:

• Claim Extractor: Identifies key claims from the generated response and ground truth.
• Claim Checker: Verifies the extracted claims against the retrieved context and ground truth.
• Metric Calculator: Computes various metrics based on the extracted and checked claims.

This diagram illustrates the relationship between the ground truth, model response, retrieved chunks, and the various metrics we use to evaluate the RAG system’s performance.

4. Evaluation Metrics

The OI RAG Evaluator uses a comprehensive set of metrics to assess different aspects of the RAG system’s performance. These metrics are grouped into three categories:

Category	Metrics	Description
Overall Metrics	Precision, Recall, F1	Measure the overall accuracy of the generated response
Retriever Metrics	Claim Recall, Context Precision	Assess the quality of the retrieved documents
Generator Metrics	Context Utilization, Noise Sensitivity, Hallucination, Self-Knowledge, Faithfulness	Evaluate the generator’s performance and behavior

4.1 Metric Descriptions

1. Overall Metrics
   • Precision: Accuracy of the claims in the generated response
   • Recall: Proportion of ground truth claims covered in the response
   • F1: Harmonic mean of precision and recall
2. Retriever Metrics
   • Claim Recall: Proportion of ground truth claims supported by retrieved documents
   • Context Precision: Relevance of retrieved documents to the query
3. Generator Metrics
   • Context Utilization: How well the generator uses the retrieved context
   • Noise Sensitivity: Generator’s resilience to irrelevant information
   • Hallucination: Tendency to generate unfounded information
   • Self-Knowledge: Ability to rely on its own knowledge when appropriate
   • Faithfulness: Consistency of the response with the retrieved context

5. Evaluation Process

The OI RAG Evaluator follows a systematic process to assess RAG system performance:

1. The user submits RAG results, including queries, retrieved documents, generated responses, and ground truth.
2. The Claim Extractor identifies key claims from the generated responses and ground truth.
3. The Claim Checker verifies these claims against the retrieved context and ground truth.
4. The Metric Calculator computes various metrics based on the extracted and checked claims.
5. The Evaluator aggregates the results and provides a comprehensive evaluation report.

6. Future Directions

1. Domain-Specific Metrics: Develop metrics tailored to specific domains or use cases.
2. Integration with GENAI Studio: Develop plugins for our GENAI-Studio platform for seamless integration into development workflows.